ACCESSIBILITY STATEMENT

POLICY - STATEMENT

2. Accessibility Tools and Features

Our website, hosted on Wix, integrates several tools to enhance user accessibility and independence:

• All-in-One Accessibility WidgetThis widget provides an extensive range of accessibility options, including:
  Text-to-speech and voice-navigation assistance
  Screen-reader compatibility improvements
  Keyboard navigation and focus indicators
  Adjustable colour contrast and brightness
  Dyslexia-friendly and large-font modes
  Text spacing, line-height, and alignment controls
  Pause or hide moving or flashing content
  Multi-language translation supportThese settings can be customised at any time via the accessibility icon located in the bottom corner of each page.

• Wix Chat AI AssistantThe built-in Wix Chat AI bot provides real-time assistance, enabling users to ask questions, navigate content, and locate key pages or booking information using conversational text.The chatbot supports simplified language and guided prompts to assist users who may have visual, cognitive, or communication needs.

3. Technical Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, as recommended by the World Wide Web Consortium (W3C).

Our site is designed to be compatible with current versions of major browsers (Chrome, Edge, Safari, Firefox) and assistive technologies including screen readers and voice-command software.

4. Ongoing Improvements

Accessibility is a continuous process. We routinely:

• Conduct usability reviews using automated and manual testing tools.

• Invite feedback from users and clients with lived experience of accessibility barriers.

• Provide staff training on digital inclusion and accessible communication.

Where full compliance is not immediately achievable, we implement alternative accessible formats or reasonable adjustments within a defined improvement plan.

5. Alternative Formats

If you experience difficulty using any part of the website or require materials in an alternative format (such as large print, audio, or plain-text PDF), please contact us via the details below. We will provide an accessible version within a reasonable timeframe.

6. Review and Governance

This Accessibility Statement is reviewed annually by the Registered Manager and Nominated Individual as part of our governance framework to ensure ongoing compliance with:

• Equality Act 2010

• CQC Regulation 9 (Person-Centred Care)

• WCAG 2.2 AA Standards

• Save Face Accreditation Criteria

Version control and updates are recorded within the clinic’s governance policy register.