Question 1

What reasonable adjustments do you offer?

Accepted Answer

Longer appointments if needed. Quiet/low-stimulation times. Alternative clinic locations for mobility needs. Remote consultations. Assistance with forms. Step-by-step explanations. Written summaries after appointments.

Question 2

What are anti-wrinkle injections?

Accepted Answer

They are prescription-only medicines containing botulinum toxin type A, used to relax selected facial muscles to soften lines and prevent deeper wrinkles. They temporarily relax overactive muscles that create visible lines.

Question 3

What is Botox?

Accepted Answer

A leading brand of botulinum toxin type A (onabotulinumtoxinA) made by Allergan.

Question 4

What are Mesopeels?

Accepted Answer

Professional chemical peels formulated to target ageing, pigmentation, acne, and texture concerns using controlled exfoliation.

Question 5

Why is PRP often avoided with antiplatelet drugs?

Accepted Answer

PRP relies on your platelets to stimulate repair. If your platelets are drug-suppressed, the treatment loses much of its effect.

Question 6

What is Teosyal RHA 1 and what is it used for?

Accepted Answer

Teosyal RHA 1 is a soft, stretchy filler designed for fine lines, superficial wrinkles and dynamic areas such as the under-eye and smoker's lines. It moves naturally with facial expression.

Question 7

What are exosomes and what are they used for?

Accepted Answer

Exosomes are tiny biological messengers released by stem cells. They carry growth factors, peptides, amino acids and signalling molecules that repair, regenerate and calm the skin.

Question 8

Where is the clinic located?

Accepted Answer

Haus of Asthetik is based in Bakewell, in or around Portland Square, close to the main town centre amenities. Portland Square sits just off the central routes through Bakewell. We confirm exact entrance details in your booking confirmation.

Question 9

Can I cancel my clinic membership subscription online?

Accepted Answer

No. For security and continuity of care, cancellations must be made by telephone, Monday to Saturday, 9am to 6pm. Early cancellation is only permitted for verified medical reasons; otherwise subscriptions remain fixed for 12 months with no refunds or credits for unused sessions.

Question 10

Is microneedling with exosomes better than PRP?

Accepted Answer

Yes - exosomes are significantly stronger and more consistent in their results.

Question 11

Can polynucleotides tighten skin?

Accepted Answer

They improve structure and firmness, giving a mild tightening effect.

Question 12

What is Profhilo?

Accepted Answer

Profhilo is an injectable bioremodelling treatment containing ultrapure hyaluronic acid (HA), created via a thermal bonding process called NAHYCO technology rather than chemical cross-linking agents. It improves skin quality, hydration and elasticity by stimulating fibroblasts, keratinocytes and adipocytes. It is not a volumising filler.

Question 13

Can PRP help acne scars?

Accepted Answer

Yes, especially when combined with microneedling.

Question 14

What is Jalupro Super Hydro and what is it used for?

Accepted Answer

Jalupro Super Hydro is a next-generation skin booster combining high and low molecular HA with peptides and amino acids for intense regeneration.

Question 15

Can I request a practitioner with a certain background (e.g., doctor or nurse)?

Accepted Answer

Of course. You can choose who you feel most comfortable with, although all team members meet the same professional criteria.

Question 16

Is Vitamin B12 safe?

Accepted Answer

Yes, it is water-soluble and excess is excreted naturally.

Question 17

Will I lose weight even if I don't exercise?

Accepted Answer

Yes, but exercise improves body composition and long-term results.

Question 18

Do you support clients with anxiety?

Accepted Answer

Yes - you can pause, ask questions at any point, or bring someone with you.

Question 19

What does Readable Mode do?

Accepted Answer

It strips away clutter and keeps only essential text on the page.

Question 20

Do you explain treatment steps clearly for neurodiverse clients?

Accepted Answer

Yes - we provide structured, predictable steps and you can pause at any point.

Question 21

How do anti-wrinkle injections work?

Accepted Answer

They block the release of acetylcholine at the neuromuscular junction, reducing excessive muscle contraction, so the muscle's ability to squeeze tightly is reduced and the line softens.

Question 22

Which areas can be treated with anti-wrinkle injections?

Accepted Answer

Frown lines, forehead lines, crow's feet, bunny lines, lip flip, chin dimpling, eyebrow lift, gummy smile, masseter (jaw clenching and slimming), neck bands and downturned mouth corners.

Question 23

Do anti-wrinkle injections hurt?

Accepted Answer

Most people feel mild pinpricks. Fine needles reduce discomfort.

Question 24

What is Bocouture?

Accepted Answer

A purified, protein-free form of botulinum toxin type A (incobotulinumtoxinA) - a very clean formulation that may reduce the chance of antibody resistance.

Question 25

What is Xeomin?

Accepted Answer

The international name for Bocouture. They are chemically identical.

Question 26

What is Azzalure?

Accepted Answer

A formulation of abobotulinumtoxinA known for slightly wider diffusion.

Frequently asked questions

What reasonable adjustments do you offer?

Do you support clients with anxiety?

What does “Readable Mode” do?

Do you explain treatment steps clearly for neurodiverse clients?

Where do I find the Accessibility widget on your site?

How do I adjust text size?

What is the AI Chat Assistant on your website?

Can I request an adjustment that isn’t listed?

Can someone help me complete medical forms?

Can the AI chat help if I struggle with forms?

Can I adjust brightness and saturation?

What is the All-in-One Accessibility widget?

How do I open the accessibility settings?

Do you follow any formal equality or accessibility standards?

What is the Dyslexia-Friendly Font option?

What if I don’t want to talk to a bot?

Can I request a quieter time or a slower-paced appointment?

Does it help clients who are colour blind?

What does the Focus Highlight feature do?

How do I turn on the screen reader?

What disabilities does the accessibility widget help with?

How do I report an accessibility issue?

How does the AI chat help with accessibility?

How do I adjust spacing for dyslexia or visual comfort?

Can autistic or ADHD clients benefit?

Does it help clients with motor impairments?

Are your consultation forms accessible?

Can I bring a support person?

Can I change cursor size?

How quickly do you make accessibility adjustments?

How do I use keyboard navigation?

How do you support clients with mobility needs?

Do you support clients with neurodiversity such as autism or ADHD?

How do I reduce motion or animations?

What is your clinic’s approach to accessibility and equality?

Can the AI chat help me book appointments?

Do you offer written summaries if I struggle with memory or concentration?

Is this tool suitable for clients with dyslexia?

Can I magnify certain sections?

Can I change colour contrast?

Does it help clients with low vision?