Question 1

How does the Highlight Links feature improve link visibility?

Accepted Answer

The Highlight Links feature makes all links brighter and outlined, improving their visibility and making them easier to see.

Question 2

What reasonable adjustments do you offer?

Accepted Answer

• Longer appointments if needed 
• Quiet/low-stimulation times 
• Alternative clinic locations for mobility needs 
• Remote consultations 
• Assistance with forms 
• Step-by-step explanations 
• Written summaries after appointments

Question 3

Do you support clients with anxiety?

Accepted Answer

Yes — you can pause, ask questions at any point, or bring someone with you.

Question 4

What does “Readable Mode” do?

Accepted Answer

It strips away clutter and keeps only essential text on the page.

Question 5

Do you explain treatment steps clearly for neurodiverse clients?

Accepted Answer

Yes — we provide structured, predictable steps and you can pause at any point.

Question 6

Where do I find the Accessibility widget on your site?

Accepted Answer

It appears as an icon in the corner of every page. One click opens the full menu.

Question 7

How do I adjust text size?

Accepted Answer

Use the “Text Size” slider to make text larger or smaller.

Question 8

What is the AI Chat Assistant on your website?

Accepted Answer

It is an instant support tool that answers questions, explains treatments and guides you around the website.

Question 9

Can I request an adjustment that isn’t listed?

Accepted Answer

Yes — we will always try to accommodate individual needs wherever possible.

Question 10

Can someone help me complete medical forms?

Accepted Answer

Yes — we can support in person or over video.

Question 11

Can the AI chat help if I struggle with forms?

Accepted Answer

Yes — it can explain what each section means before you complete it.

Question 12

Can I adjust brightness and saturation?

Accepted Answer

Yes — these controls help those with light sensitivity or contrast issues.

Question 13

What is the All-in-One Accessibility widget?

Accepted Answer

It is a tool built into your website that instantly adjusts the visual and navigation settings so the site is easier for everyone to use.

Question 14

How do I open the accessibility settings?

Accepted Answer

Click the accessibility icon on the screen. A menu will appear showing all available tools.

Question 15

Do you follow any formal equality or accessibility standards?

Accepted Answer

Yes. We align with: 
• Equality Act 2010 
• CQC expectations 
• Save Face standards 
• NHS accessibility principles (clarity, adjustments, communication support)

Question 16

What is the Dyslexia-Friendly Font option?

Accepted Answer

It switches all text to a font designed to reduce letter flipping and visual distortion.

Question 17

What if I don’t want to talk to a bot?

Accepted Answer

No problem. You can request manual support at any time.

Question 18

Can I request a quieter time or a slower-paced appointment?

Accepted Answer

Yes — simply ask. We will arrange it.

Question 19

Does it help clients who are colour blind?

Accepted Answer

Yes — contrast modes improve colour differentiation.

Question 20

What does the Focus Highlight feature do?

Accepted Answer

It outlines items you are selecting or typing in, improving visibility.

Question 21

How do I turn on the screen reader?

Accepted Answer

Select the Read Page Aloud feature, which narrates text out loud.

Question 22

What disabilities does the accessibility widget help with?

Accepted Answer

• Visual impairments 
• Colour blindness 
• Dyslexia 
• Cognitive processing difficulties 
• Reading challenges 
• Motor limitations 
• Light sensitivity

Question 23

How do I report an accessibility issue?

Accepted Answer

You can use the AI chat, contact form, phone or email. We respond within 48 hours.

Question 24

How does the AI chat help with accessibility?

Accepted Answer

• Explains complex terms in simpler language 
• Helps with navigation 
• Provides treatment summaries if reading large pages feels overwhelming 
• Helps clients with dyslexia, ADHD and autism follow structured steps

Question 25

How do I adjust spacing for dyslexia or visual comfort?

Accepted Answer

Use Line Height, Letter Spacing, or Word Spacing to increase readability.

Question 26

Can autistic or ADHD clients benefit?

Accepted Answer

Yes — reduced animations, cleaner layouts and simplified reading modes help with sensory comfort.

Question 27

Does it help clients with motor impairments?

Accepted Answer

Yes — keyboard navigation removes the need for precise mouse control.

Question 28

Are your consultation forms accessible?

Accepted Answer

Yes. They are compatible with screen readers and available in simplified versions where needed.

Question 29

Can I bring a support person?

Accepted Answer

Yes — you may bring anyone who helps you feel safe.

Question 30

Can I change cursor size?

Accepted Answer

Yes — choose a larger cursor for visibility.

Question 31

How quickly do you make accessibility adjustments?

Accepted Answer

Minor digital adjustments are made immediately. Larger changes are reviewed and implemented as fast as possible.

Question 32

How do I use keyboard navigation?

Accepted Answer

Enable “Keyboard Navigation” to tab through the website without a mouse.

Question 33

How do you support clients with mobility needs?

Accepted Answer

If our premises cannot accommodate your mobility aids, we arrange alternative accessible spaces or remote consultations. As such it means: You will not miss out on care because of steps, doorways or layout.

Question 34

Do you support clients with neurodiversity such as autism or ADHD?

Accepted Answer

Absolutely — with structured communication, predictable steps, reduced sensory load, and patient-centred pacing.

Question 35

How do I reduce motion or animations?

Accepted Answer

Turn on Stop Animations to reduce sensory overload.

Question 36

What is your clinic’s approach to accessibility and equality?

Accepted Answer

We provide a safe, respectful and inclusive environment for all clients regardless of disability, neurodiversity, age, gender identity, ethnicity or background. As such it means: Everyone deserves equal access to aesthetic care without barriers.

Question 37

Can the AI chat help me book appointments?

Accepted Answer

Yes — it can direct you to booking links or send information to the clinic for follow-up.

Question 38

Do you offer written summaries if I struggle with memory or concentration?

Accepted Answer

Yes — all treatment plans can be written up clearly for you.

Question 39

Is this tool suitable for clients with dyslexia?

Accepted Answer

Yes — spacing, font options and readability modes are extremely helpful.

Question 40

Can I magnify certain sections?

Accepted Answer

Yes — the magnifier tool zooms in on specific parts of the page.

Question 41

Can I change colour contrast?

Accepted Answer

Yes — you can switch to: 
• High contrast 
• Dark contrast 
• Light contrast 
• Inverted colours As such it means: You can choose whatever is easiest on your eyes.

Question 42

Does it help clients with low vision?

Accepted Answer

Yes — magnification, text size and high-contrast modes are designed for that.