• Longer appointments if needed • Quiet/low-stimulation times • Alternative clinic locations for mobility needs • Remote consultations • Assistance with forms • Step-by-step explanations • Written summaries after appointments

Yes — you can pause, ask questions at any point, or bring someone with you.

It strips away clutter and keeps only essential text on the page.

Yes — we provide structured, predictable steps and you can pause at any point.

It appears as an icon in the corner of every page. One click opens the full menu.

Use the “Text Size” slider to make text larger or smaller.

It is an instant support tool that answers questions, explains treatments and guides you around the website.

Yes — we will always try to accommodate individual needs wherever possible.

Yes — we can support in person or over video.

Yes — it can explain what each section means before you complete it.

Yes — these controls help those with light sensitivity or contrast issues.

It is a tool built into your website that instantly adjusts the visual and navigation settings so the site is easier for everyone to use.

Click the accessibility icon on the screen. A menu will appear showing all available tools.

Yes. We align with: • Equality Act 2010 • CQC expectations • Save Face standards • NHS accessibility principles (clarity, adjustments, communication support)

It switches all text to a font designed to reduce letter flipping and visual distortion.

No problem. You can request manual support at any time.

Yes — simply ask. We will arrange it.

Yes — contrast modes improve colour differentiation.

It outlines items you are selecting or typing in, improving visibility.

Select the Read Page Aloud feature, which narrates text out loud.

• Visual impairments • Colour blindness • Dyslexia • Cognitive processing difficulties • Reading challenges • Motor limitations • Light sensitivity

You can use the AI chat, contact form, phone or email. We respond within 48 hours.

• Explains complex terms in simpler language • Helps with navigation • Provides treatment summaries if reading large pages feels overwhelming • Helps clients with dyslexia, ADHD and autism follow structured steps

Use Line Height, Letter Spacing, or Word Spacing to increase readability.

Yes — reduced animations, cleaner layouts and simplified reading modes help with sensory comfort.

Yes — keyboard navigation removes the need for precise mouse control.

Yes. They are compatible with screen readers and available in simplified versions where needed.

Yes — you may bring anyone who helps you feel safe.

Yes — choose a larger cursor for visibility.

Minor digital adjustments are made immediately. Larger changes are reviewed and implemented as fast as possible.

Enable “Keyboard Navigation” to tab through the website without a mouse.

If our premises cannot accommodate your mobility aids, we arrange alternative accessible spaces or remote consultations. As such it means: You will not miss out on care because of steps, doorways or layout.

Absolutely — with structured communication, predictable steps, reduced sensory load, and patient-centred pacing.

Turn on Stop Animations to reduce sensory overload.

We provide a safe, respectful and inclusive environment for all clients regardless of disability, neurodiversity, age, gender identity, ethnicity or background. As such it means: Everyone deserves equal access to aesthetic care without barriers.

Yes — it can direct you to booking links or send information to the clinic for follow-up.

Yes — all treatment plans can be written up clearly for you.

Yes — spacing, font options and readability modes are extremely helpful.

Yes — the magnifier tool zooms in on specific parts of the page.

Yes — you can switch to: • High contrast • Dark contrast • Light contrast • Inverted colours As such it means: You can choose whatever is easiest on your eyes.

Yes — magnification, text size and high-contrast modes are designed for that.