Purpose and Use of This Form
Haus of Ästhetik Ltd is committed to providing safe, effective, and respectful healthcare in line with professional and regulatory standards. We recognise that concerns or complaints may arise and regard them as an important part of learning, accountability, and service improvement.
This form provides a formal route for raising concerns or making a complaint about any aspect of care, treatment, communication, conduct, or service delivery. Complaints are handled fairly, independently, and in accordance with the clinic’s Complaints Policy, Duty of Candour obligations, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Raising a complaint will not affect current or future care. Where appropriate, concerns may be resolved informally; however, where matters are complex or serious, a formal investigation will be undertaken. If a complaint identifies immediate safety concerns or safeguarding issues, it may be managed under the clinic’s safeguarding procedures or referred to external authorities as required.
Complaints are normally acknowledged promptly, and the complainant will be kept informed of progress throughout the process.
