TERMS & CONDITIONS

POLICY - STATEMENT

2. Eligibility

By accessing or using our site, you confirm that you are:

• At least 18 years old, or the age of majority in your country of residence, or

• Using the site with the consent of a parent or guardian if under 18.

You must not use our site or services for unlawful, fraudulent, or unauthorised purposes or in contravention of UK or international laws and regulations.

3. Scope of Services

Haus of Ästhetik Ltd provides non-surgical cosmetic, skincare, and wellness treatments, alongside professional-grade retail products.

All treatments are subject to clinical consultation, suitability assessment, and prescriber authorisation where required.

Nothing on this website constitutes medical advice or replaces an in-person assessment by a qualified professional.

We reserve the right to:

• Refuse treatment where clinical criteria are not met.

• Cancel or amend bookings for operational or safety reasons.

• Modify descriptions, prices, or availability without notice.

4. Accuracy of Information

We strive to ensure all information on this site is accurate, current, and reliable. However, it is provided for general informational purposes only.

We do not guarantee that all descriptions, pricing, or content are free from typographical or factual errors.

Use of any information on this site is entirely at your own discretion and risk.

5. Clinic Status and Regulatory Framework

Haus of Ästhetik Ltd operates as a private aesthetics and skincare clinic providing elective, non-surgical cosmetic and wellness procedures.

• Our services are for aesthetic, rejuvenation, and lifestyle purposes, not for the diagnosis or treatment of medical conditions.

• While we are progressing toward Care Quality Commission (CQC) registration, we are not currently registered under the Health and Social Care Act 2008 for regulated medical activities.

• We adhere to Save Face, MHRA, and NMC clinical governance standards.

By booking treatment, you acknowledge that:

• Services are provided for cosmetic and wellbeing purposes only.

• We do not undertake CQC-regulated medical treatment.

• Any health concerns or diagnoses should be discussed with your GP or relevant medical practitioner.

6. Illustrative and AI-Generated Images

Images used on this website, including “before-and-after” comparisons, may include illustrative or AI-generated representations intended to visualise potential results.

Such images are for demonstration purposes only and are not a guarantee of individual outcomes.

Where genuine patient photographs are displayed, they are used only with explicit, informed consent and are clearly marked as real case studies.

7. Billing, Orders, and Account Information

You agree to provide accurate, current, and complete information for all purchases and bookings, including contact, billing, and delivery details.

We reserve the right to:

• Refuse or cancel any order suspected of unauthorised or fraudulent activity.

• Limit the number of products purchased or restrict sales geographically.

• Request additional verification before confirming an order.

All payments are processed through Wix Payments or other approved gateways using PCI-DSS compliant encryption and UK GDPR-compliant data handling.

8. Third-Party Integrations and Links

Our website may contain links to third-party tools or services such as payment processors, booking systems, or communication apps.

These are provided “as is” without warranty or endorsement.

You are responsible for reviewing any third-party policies before use.

Haus of Ästhetik Ltd accepts no liability for loss or damage resulting from use of third-party tools or links.

8.1 Twipla Analytics and Wix AI Chat

Our website uses Twipla (Visitor Analytics) and the Wix AI Chat application to enhance user experience, support communication, and improve website performance.

Twipla Analytics

We use Twipla, a GDPR-compliant analytics platform, to collect anonymised data about how visitors interact with our website. This may include device type, region, session duration, and navigation patterns.

Twipla does not identify users unless they voluntarily submit identifiable information through a form. IP addresses are anonymised by default.

Twipla’s Terms of Use are available at: https://www.twipla.com/en/support/legal-data-privacy-certificates/standard-integration/terms-of-use

Data collected through Twipla is used solely for:

• Website optimisation

• Identifying performance issues

• Understanding user behaviour

• Improving accessibility and service delivery

We do not use Twipla for profiling, monetisation, or sharing data with third-party advertisers.

Wix AI Chat

Our website also uses Wix AI Chat to support automated assistance, respond to enquiries, and improve communication efficiency.

The chat tool may process:

• Text typed by users

• Basic interaction logs

• Contact details voluntarily provided for follow-up

Wix processes this data under GDPR-compliant infrastructure. More information can be found here:

https://www.wix.com/about/privacy

Wix AI Chat does not access medical records, treatment notes, or private clinic systems.

Any data submitted via chat is used solely to provide the requested service or information.

Legal Basis for Processing

Both Twipla and Wix AI Chat process data under:

• Legitimate Interests (Article 6(1)(f) UK GDPR) for service optimisation and communication

• Consent (Article 6(1)(a)) where cookies or optional features involve identifiable data

Users may opt out of non-essential cookies at any time via their browser settings or cookie banner preferences.

9. User-Generated Content

When submitting reviews, testimonials, or feedback, you grant Haus of Ästhetik Ltd a non-exclusive, royalty-free licence to use, reproduce, and publish that content for marketing, service improvement, or educational purposes.

You must not post material that:

• Infringes copyright, confidentiality, or data protection laws.

• Contains offensive, defamatory, or discriminatory content.

• Misrepresents treatment results or practitioner qualifications.

We reserve the right to moderate or remove content that breaches these conditions.

10. Personal Data and Privacy

All personal, medical, and transactional information is processed in accordance with our Privacy Policy, which complies with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• CQC Regulation 17 (Good Governance)

• Save Face Code of Practice

Data is securely stored within the UK or EEA using encrypted systems with restricted, role-based access.

11. Prohibited Uses

You must not use this site:

• For illegal or fraudulent purposes.

• To violate intellectual property or privacy rights.

• To harass, defame, or discriminate against others.

• To upload malicious code or software.

• To disrupt the operation or security of our website or any connected network.

Any breach may result in suspension of access and referral to appropriate authorities.

12. Disclaimer of Warranties and Limitation of Liability

Our website, services, and products are provided “as is” and “as available”.

We make no warranties, express or implied, regarding:

• Continuous or error-free operation of the site.

• Specific treatment outcomes or results.

• Protection against data loss, interruption, or unauthorised access.

To the maximum extent permitted by law, Haus of Ästhetik Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential loss arising from the use of this site or its content.

13. Indemnification

You agree to indemnify and hold harmless Haus of Ästhetik Ltd, its directors, officers, employees, and partners against all claims, liabilities, or expenses arising from:

• Breach of these Terms,

• Misuse of the site or services, or

• Violation of third-party rights.

14. Severability

If any provision of these Terms is held to be unlawful or unenforceable, that portion shall be deemed severed while the remaining provisions remain valid and enforceable to the fullest extent permitted by law.

15. Termination

These Terms remain effective until terminated by either party.

We may suspend or terminate your account or access immediately if you breach these Terms or engage in activity that may harm our business, patients, or compliance standing.

16. Entire Agreement

These Terms, together with our Privacy, Refunds & Returns, and Shipping Policies, constitute the entire agreement between you and Haus of Ästhetik Ltd, superseding all prior agreements or representations.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising from or in connection with these Terms shall fall under the exclusive jurisdiction of the courts of England and Wales.

18. Amendments to Terms

We reserve the right to update or revise these Terms at any time to reflect changes in law, clinical governance, or operational procedures.

The latest version will always be available on this page.

Continued use of our site following such updates constitutes acceptance of the revised Terms.

19. Audit and Review

This policy is reviewed annually by the Registered Manager and Nominated Individual as part of the clinic’s governance cycle to ensure compliance with:

• CQC Regulation 17 (Good Governance)

• Save Face Accreditation Standards

• UK GDPR and Data Protection Act 2018

Version control, review outcomes, and updates are recorded within the clinic’s internal policy register.