Purpose:
To make clear that abuse, intimidation, and exploitation of staff or patients will not be tolerated, and to explain reporting routes.
Discription:
Zero Tolerance to Abuse and Exploitation
At Haus of Ästhetik, we are committed to providing a safe, respectful, and professional environment for patients, staff, and visitors.
Our commitment
We will not tolerate any form of abuse, exploitation, or discrimination, whether directed at staff, patients, or visitors.
This includes physical abuse, verbal aggression, intimidation, sexual harassment, exploitation, or discriminatory behaviour.
All patients and staff have the right to feel safe, respected, and supported.
What this means for patients
You will always be treated with dignity, compassion, and respect.
We will act immediately if there are concerns that a patient, child, or vulnerable adult is being exploited or abused.
Any behaviour that threatens the safety or well-being of staff or other patients may result in refusal of treatment and, where necessary, referral to safeguarding teams or the police.
Raising concerns
If you ever feel unsafe, disrespected, or exploited during your time with us, please report it immediately to a member of staff or directly to our Designated Safeguarding Lead (DSL), Michelle Caudren.
You may also escalate concerns to external agencies such as the CQC, local safeguarding teams, or the police if you prefer.
Our promise
We will always act fairly, confidentially, and without discrimination when dealing with concerns.
We will fully support anyone who raises an issue about abuse, exploitation, or intimidation.
