Our commitment to you

At Haus of Ästhetik, we believe everyone has the right to safe, fair, and respectful care. We are committed to treating all patients with dignity, compassion, and respect, and to providing services that are inclusive, accessible, and free from discrimination.

Our promise

We do not discriminate on the basis of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We recognise that everyone’s needs are different. Care is provided in a way that respects individual circumstances, cultural background, communication needs, and personal identity.

We are committed to making reasonable adjustments so that people can access our services safely and comfortably. This may include:

·       Adjustments to how appointments are delivered

·       Accessible information in plain English or alternative formats

·       Interpreter or translation support, including British Sign Language

·       Flexible appointment arrangements where additional support is needed

·       Alternative clinic arrangements or referral to accessible partner clinics where physical access is limited

Accessibility and support

If you have a disability, long-term condition, neurodivergence, sensory need, or any other factor that affects how you access care, please let us know. We will work with you to identify appropriate adjustments wherever reasonably possible.

Where adjustments cannot be made within our premises, we will discuss suitable alternatives to ensure your care is not compromised.

Your rights

·       You have the right to be treated with dignity, respect, and fairness at all times.

·       You have the right to request reasonable adjustments to support your access to care.

·       If you feel you have been treated unfairly or discriminated against, you may raise this through our Complaints Procedure. Any concerns will be taken seriously and reviewed appropriately.

Why this matters

Our approach helps ensure we meet our legal, professional, and ethical responsibilities, including:

·       The Equality Act 2010

·       CQC Regulation 10: Dignity and Respect

·       CQC Regulation 13: Safeguarding

Our commitment

We actively review our practices to identify and address barriers to access, and we are committed to continuous improvement. Equality and inclusion are not optional. They are central to how we provide safe, ethical, and person-centred care.