Compliments, Feedback and Complaints

Your experience matters

At Haus of Ästhetik, we welcome feedback of all kinds. Compliments help us recognise what we are doing well, and feedback or complaints help us learn, improve, and deliver the highest standards of care.

How to raise a complaint

If something has not met your expectations, we have a clear and fair complaints procedure in place.

You can view our full Complaints Procedure here:

Complaints Procedure – Click here

This explains how to raise a concern, what will happen next, and the timescales for our response.

How to share feedback or compliments

You can share your experience in whichever way feels most comfortable for you:

• Leave a review on Google Reviews

• Rate and review us through Faces Consent

• Leave feedback on Trustpilot

• Provide feedback as part of our Save Face accreditation

• Complete an in-clinic feedback form, on our website at the following link (hausofaesthetik.com/PatientFeedbackAndExperienceSurvey)..

• Contact us directly by email at info@hausofaesthetik.com or by phone on 01629 385318

What we do with your feedback

• Positive feedback is shared with our team so we can recognise good practice.

• Suggestions and concerns are reviewed at our quarterly governance meetings.

• Themes and improvements are shared annually in our “You Said, We Did” report, which is available on our website.

Our commitment to you

Raising a concern or providing feedback will never affect your care. Every comment is taken seriously, treated respectfully, and used to help us improve.

Your voice matters. Thank you for helping us deliver the best possible care.