Purpose:
To show patients how feedback has been used to improve services and close the loop
Discription:
“You Said, We Did” – Listening to Our Patients
At Haus of Ästhetik, your voice shapes the way we work. Each year, we review all the feedback and complaints we receive, and we publish a “You Said, We Did” summary so you can see how your views have made a difference.
What this means
You Said – The themes and comments we received from patients (positive and constructive).
We Did – The actions we took in response to improve your experience.
Examples
You said: “Appointments were sometimes difficult to book.”
We did: Introduced an online booking system with SMS reminders.
You said: “It would be helpful to have more aftercare information.”
We did: Produced new patient information leaflets and are updating our website to a new platform, which should end around December 2025.
You said: “The clinic environment should reflect medical standards.”
We did: Invested in enhanced infection control signage and published our cleaning schedule.
Where to find it
On our website at the following link (hausofaesthetik.com/PatientFeedbackAndExperienceSurvey).
In our clinic reception area.
As part of our annual Governance & Compliance Report.
