COMPLAINTS FORM | Haus Of Ästhetik

Haus of Ästhetik Ltd – Complaints Form

Purpose:

Haus of Ästhetik Ltd is committed to providing safe, effective, and respectful care. If any aspect of your experience has not met expectations, we welcome your feedback so we can investigate and improve. Your comments help us maintain transparency and uphold our Duty of Candour.

First name

Last name

Date Of Incident or Complaint

Day

Month

Year

Phone Number

Address

Location of Complaint:

Nature of Complaint:;

Details Of Concern or Incident

Upload a File, Image, or anything that will assist us in this concern or incident

Signature

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1. Confidentiality & Oversight

All complaints are managed in confidence and in accordance with our Complaints & Feedback Policy, GDPR, and the Data Protection Act 2018.

Complaints are independently reviewed by the Governance & Assurance Officer (GAO).

If the complaint concerns the Managing Director, Nominated Individual, or Registered Manager, an independent reviewer (internal deputy or external reviewer such as Save Face) will be appointed to ensure impartiality.

No complainant will face detriment for raising concerns.

2. Accessibility

Accessible formats (Easy-Read, large print, telephone dictation, interpreters, advocates, or translation) are available on request.

You may also nominate a representative to submit this form on your behalf with written consent.

If you need assistance completing this form, contact:

01629 385318

HausOfAsthetik@icloud.com

Haus of Ästhetik Ltd, 4 Portland Square, Water Street, Bakewell DE45 1HA

3. Data Protection & Record Retention

Patient complaints are retained securely for 3 years.
Staff or contractor complaints are retained for 6 years.
Files are reviewed quarterly by the GAO and deleted securely once retention periods expire.
Anonymous complaints are reviewed and risk-assessed; where safety or safeguarding concerns exist, they will be escalated appropriately.

4. Complaint Process & Timescales

We aim to:

Acknowledge your complaint within 2 working days.
Investigate and respond within 10–20 working days, depending on complexity.
Agree an extended timescale with you in writing if further investigation is needed.
All complaints are logged, reviewed at quarterly governance meetings, and used to improve safety and service quality.

5. Escalation Routes

If you remain dissatisfied after our final response, you may contact:

Care Quality Commission (CQC) | www.cqc.org.uk | 03000 616161
Save Face | www.saveface.co.uk
Information Commissioner’s Office (ICO) | www.ico.org.uk | 0303 123 1113
Advertising Standards Authority (ASA) | www.asa.org.uk
Professional regulators (GMC, NMC, GDC, HCPC as applicable)

Full details are published in our Complaints & Feedback Policy and Accessibility – How to Make a Complaint webpage.

6. Declaration

By submitting this form, you confirm that the information provided is accurate to the best of your knowledge. Your complaint will be handled in accordance with Haus of Ästhetik’s Complaints & Feedback Policy v2.1, and you consent to your information being processed solely for the purpose of investigating and responding to your concern.