Haus Of Ästhetik
Haus Of Asthetik Ltd.
BAKEWELL
Frequently asked questions
How does the Highlight Links feature improve link visibility?
The Highlight Links feature makes all links brighter and outlined, improving their visibility and making them easier to see.
What reasonable adjustments do you offer?
• Longer appointments if needed
• Quiet/low-stimulation times
• Alternative clinic locations for mobility needs
• Remote consultations
• Assistance with forms
• Step-by-step explanations
• Written summaries after appointments
Do you support clients with anxiety?
Yes — you can pause, ask questions at any point, or bring someone with you.
What does “Readable Mode” do?
It strips away clutter and keeps only essential text on the page.
Do you explain treatment steps clearly for neurodiverse clients?
Yes — we provide structured, predictable steps and you can pause at any point.
Where do I find the Accessibility widget on your site?
It appears as an icon in the corner of every page. One click opens the full menu.
How do I adjust text size?
Use the “Text Size” slider to make text larger or smaller.
What is the AI Chat Assistant on your website?
It is an instant support tool that answers questions, explains treatments and guides you around the website.
Can I request an adjustment that isn’t listed?
Yes — we will always try to accommodate individual needs wherever possible.
Can someone help me complete medical forms?
Yes — we can support in person or over video.
Can the AI chat help if I struggle with forms?
Yes — it can explain what each section means before you complete it.
Can I adjust brightness and saturation?
Yes — these controls help those with light sensitivity or contrast issues.
What is the All-in-One Accessibility widget?
It is a tool built into your website that instantly adjusts the visual and navigation settings so the site is easier for everyone to use.
How do I open the accessibility settings?
Click the accessibility icon on the screen. A menu will appear showing all available tools.
Do you follow any formal equality or accessibility standards?
Yes. We align with:
• Equality Act 2010
• CQC expectations
• Save Face standards
• NHS accessibility principles (clarity, adjustments, communication support)
What is the Dyslexia-Friendly Font option?
It switches all text to a font designed to reduce letter flipping and visual distortion.
What if I don’t want to talk to a bot?
No problem. You can request manual support at any time.
Can I request a quieter time or a slower-paced appointment?
Yes — simply ask. We will arrange it.
Does it help clients who are colour blind?
Yes — contrast modes improve colour differentiation.
What does the Focus Highlight feature do?
It outlines items you are selecting or typing in, improving visibility.
How do I turn on the screen reader?
Select the Read Page Aloud feature, which narrates text out loud.
What disabilities does the accessibility widget help with?
• Visual impairments
• Colour blindness
• Dyslexia
• Cognitive processing difficulties
• Reading challenges
• Motor limitations
• Light sensitivity
How do I report an accessibility issue?
You can use the AI chat, contact form, phone or email. We respond within 48 hours.
How does the AI chat help with accessibility?
• Explains complex terms in simpler language
• Helps with navigation
• Provides treatment summaries if reading large pages feels overwhelming
• Helps clients with dyslexia, ADHD and autism follow structured steps
How do I adjust spacing for dyslexia or visual comfort?
Use Line Height, Letter Spacing, or Word Spacing to increase readability.
Can autistic or ADHD clients benefit?
Yes — reduced animations, cleaner layouts and simplified reading modes help with sensory comfort.
Does it help clients with motor impairments?
Yes — keyboard navigation removes the need for precise mouse control.
Are your consultation forms accessible?
Yes. They are compatible with screen readers and available in simplified versions where needed.
Can I bring a support person?
Yes — you may bring anyone who helps you feel safe.
Can I change cursor size?
Yes — choose a larger cursor for visibility.
How quickly do you make accessibility adjustments?
Minor digital adjustments are made immediately. Larger changes are reviewed and implemented as fast as possible.
How do I use keyboard navigation?
Enable “Keyboard Navigation” to tab through the website without a mouse.
How do you support clients with mobility needs?
If our premises cannot accommodate your mobility aids, we arrange alternative accessible spaces or remote consultations. As such it means: You will not miss out on care because of steps, doorways or layout.
Do you support clients with neurodiversity such as autism or ADHD?
Absolutely — with structured communication, predictable steps, reduced sensory load, and patient-centred pacing.
How do I reduce motion or animations?
Turn on Stop Animations to reduce sensory overload.
What is your clinic’s approach to accessibility and equality?
We provide a safe, respectful and inclusive environment for all clients regardless of disability, neurodiversity, age, gender identity, ethnicity or background. As such it means: Everyone deserves equal access to aesthetic care without barriers.
Can the AI chat help me book appointments?
Yes — it can direct you to booking links or send information to the clinic for follow-up.
Do you offer written summaries if I struggle with memory or concentration?
Yes — all treatment plans can be written up clearly for you.
Is this tool suitable for clients with dyslexia?
Yes — spacing, font options and readability modes are extremely helpful.
Can I magnify certain sections?
Yes — the magnifier tool zooms in on specific parts of the page.
Can I change colour contrast?
Yes — you can switch to:
• High contrast
• Dark contrast
• Light contrast
• Inverted colours As such it means: You can choose whatever is easiest on your eyes.
Does it help clients with low vision?
Yes — magnification, text size and high-contrast modes are designed for that.